Privacy

Privacy Policy

Last updated: 15 July 2026

At KSB Cleaning Ltd (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.

1. Who We Are

KSB Cleaning Ltd

Company Number: [16090002]

Address:
61 Bridge Street,
Kington,
United Kingdom,
HR5 3DJ

Email:
info@ksbcleaning.co.uk

Telephone:
+44 7450 345766

2. Information We Collect

When you contact us or request a quotation through our website, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Property address or postcode
  • Property details
  • Cleaning requirements
  • Uploaded photographs
  • Preferred cleaning dates
  • Any additional information you choose to provide

We may also collect limited technical information about your visit to our website, including usage statistics, where you have consented to analytics cookies.

3. How We Use Your Information

We use your information to:

  • Provide quotations.
  • Respond to enquiries.
  • Arrange and deliver cleaning services.
  • Contact you regarding your enquiry or booking.
  • Improve our website and customer experience.
  • Send marketing communications where you have given your consent.

We will never sell your personal information.

4. Our Legal Basis

We process personal information under one or more of the following lawful bases:

  • Performance of a contract.
  • Legitimate interests.
  • Legal obligations.
  • Consent (for marketing communications and certain cookies).

5. Third-Party Services

To operate our business efficiently, we use trusted third-party providers including, but not limited to:

  • GoHighLevel – to manage enquiries, quotations, customer records and communications.
  • Hostinger – website hosting.
  • Google Analytics – website analytics (only where consent has been provided).
  • Complianz – cookie consent management.

Where appropriate, information submitted through our website may be securely stored within these systems.

6. Marketing Communications

If you choose to receive marketing communications from us, we may occasionally send updates, offers or company news by email or other electronic means.

You can withdraw your consent or unsubscribe at any time by contacting us or using the unsubscribe link included in our emails.

7. Cookies

Our website uses cookies and similar technologies.

For full details about the cookies we use and how you can manage your preferences, please see our Cookie Policy.

8. Data Retention

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, meet our legal obligations, resolve disputes or enforce our agreements.

9. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information where appropriate.
  • Restrict or object to certain processing.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your personal information.

If you are unhappy with how we handle your information, you also have the right to complain to the Information Commissioner’s Office (ICO).

10. Contact Us

If you have any questions about this Privacy Policy or how we process your information, please contact:

KSB Cleaning Ltd

61 Bridge Street,
Kington,
United Kingdom,
HR5 3DJ

Email:
info@ksbcleaning.co.uk

Telephone:
+44 7450 345766